Here at Lucidity, we’ve been delivering Remote Desktop Solutions for coming up on 20 years.
Remote Desktop Solutions (and Cloud Telephone and Conferencing solutions) are what we call time-critical services.They are ‘real-time’ and require a solid, reliable, consistent internet connection to perform at their best.
Poor internet, bad Wi-Fi connections and not enough internet bandwidth can all affect the performance of these products. This is a bit like when you’re watching something on Netflix and all of a sudden it starts to stutter – Netflix is another example of a real-time requirement of the internet.
In the office, businesses invest in good quality internet connectivity and devices to ensure a smooth flow of internet to all the staff. At home though, this can be more challenging. Some homes don’t have fibre connectivity and sometimes the router that you got free with your connection is, how do we say… ‘not the finest grade of technology’. Added to this, most people are on Wi-Fi at home and that technology can be challenging at the best of times.
When Lucidity get calls from home workers around performance or the voice quality of their services like Skype and Teams, we often have to jump through hoops to try and find out where the issue is coming from. Quite often, it’s a poor Wi-Fi connection between laptop and router, or a heavily congested internet connection as the kids are streaming videos across a myriad of devices in the other room.
So to help streamline this process, Lucidity have built the Lucidity Client Manager that sits on your PC and monitors several points between you, the internet, Lucidity and Microsoft Office 365. It looks outward to these services from your local computers perspective and then it can log that data back to Lucidity where we can get all the information we need to ascertain where the fault may be.
For example, the app checks if you’re connected via a cable (Ethernet), or over Wi-Fi. It then measures the quality of the connection between you and your router to ascertain if the issue is this ‘leg’ of the journey. It then measures your routers connection through to your Internet Provider. And from here it measures the quality of the connection through to both Lucidity’s services and Microsoft’s Office 365 services. It displays this all in the application and also allows us to log this data so we can see, over time, the overall quality of your computers connection through to our services.
The video embedded in this blog goes into these features in more detail, so please check it out.
In light of the fact most of us are currently working from home, Lucidity have focused on testing this application over the past few weeks and it is now available for download on the link below.
If you are having any kind of connectivity issues and want to know what your computer sees when it looks to the internet, get the Lucidity Client Monitoring application today.
