Don’t let IT challenges slow you down. Lucidity’s Managed IT Services deliver flexible, reliable solutions with service level commitments, keeping your business secure, efficient, and focused on growth.
Where Managed IT Services can help
Managed IT Services often result in savings, but more importantly, they provide access to the wide range of skills needed to successfully manage your IT systems – ensuing accountability, agreed processes, service monitoring, on-going improvement, and a lot more!
Does any of the following sound familiar?
Why Business Like Yours Need Managed IT Services
Security threats, unexpected downtime, and rising IT costs can slow your business down. Without proactive IT management, issues often go unnoticed until they cause real disruption. Lucidity’s Managed IT Services help you stay ahead, keeping your business secure, optimised, and cost-effective, so you can focus on what matters most.
Our Range of Managed IT Services Auckland
Lucidity’s Managed IT Services deliver day-to-day support, cloud solutions, and proactive monitoring to keep your business running smoothly, minimise disruptions, and boost productivity.
User Support
24/7 access to the Lucidity Helpdesk
SLA response time
Customer Experience Portal (self-service and ticket management, request forms with approvals, app quick launcher, knowledge base, training, and more)
Unlimited user remote support (business hours)
User moves, adds, changes
Change management
User Device Management
Device Protect Essentials
Device Protect Complete
Device Protect Premium
Quick Support - Remote access and management tools
Advanced anti-malware and ransomware detection
Automated deployment of Windows updates
Automated App deployment and updates from our library of 1000+ apps
Critical Windows and App updates deployed within 2 weeks
New device on-boarding
Device fault remediation & warranty management
Device compliance reporting
OS and App vulnerability scanning & remediation
Intune compliance and policy management
Cyber Security & Prevention
Cyber Protect Essentials
Cyber Protect Complete
Cyber Protect Premium
Managed Detection & Response by Cyber Experts (SIEM/SOC)
Multi-Factor Authentication (MFA)
Anti-Spam filtering
Microsoft 365 Backup (Email, Contacts, Calendar, SharePoint, OneDrive)
Automatic email signatures & marketing
App Control (black/white-listing)
Dark Web monitoring & identity theft protection
Security awareness training
Cyber Security reporting
Web content filtering & monitoring
Password Manager
Microsoft 365 & Defender vulnerability scan reporting
Internet vulnerability scan reporting (e.g. firewall, server)
Cyber Remediation (8 hours per event)
Account & Service Management
Shared Account & Service Management team
Assigned Technical Account Manager
Maintenance of documentation
Standards alignment reviews
Site visits included (where available)
Trusted Advisor (a.k.a Virtual CIO/I.T. Manager)
Quarterly Business Reviews
Service delivery reporting
Strategy, road mapping & budgeting
Essentials
User Support
- 24/7 access to the Lucidity Helpdesk
- SLA response time
- Customer Experience Portal (self-service and ticket management, request forms with approvals, app quick launcher, knowledge
- base, training, and more)
- Unlimited user remote support (business hours)
- User moves, adds, changes
- Change management
User Device Management
- Quick Support – Remote access and management tools
- Advanced anti-malware and ransomware detection
- Automated deployment of Windows updates
Automated App deployment and updates from our library of 1000+ appsCritical Windows and App updates deployed within 2 weeksNew device on-boardingDevice fault remediation & warranty managementDevice compliance reportingOS and App vulnerability scanning & remediationIntune compliance and policy management
Cyber Security & Prevention
- Managed Detection & Response by Cyber Experts (SIEM/SOC)
- Multi-Factor Authentication (MFA)
- Anti-Spam filtering
- Microsoft 365 Backup (Email, Contacts, Calendar, SharePoint, OneDrive)
- Automatic email signatures & marketing
- App Control (black/white-listing)
- Dark Web monitoring & identity theft protection
Security awareness trainingCyber Security reportingWeb content filtering & monitoringPassword ManagerMicrosoft 365 & Defender vulnerability scan reportingInternet vulnerability scan reporting (e.g. firewall, server)Cyber Remediation (8 hours per event)
Account & Service Management
- Shared Account & Service Management team
Assigned Technical Account ManagerMaintenance of documentationStandards alignment reviewsSite visits included (where available)
Trusted Advisor (a.k.a Virtual CIO/I.T. Manager)
Quarterly Business ReviewsService delivery reportingStrategy, road mapping & budgeting
Complete
User Support
- 24/7 access to the Lucidity Helpdesk
- SLA response time
- Customer Experience Portal (self-service and ticket management, request forms with approvals, app quick launcher, knowledge
- base, training, and more)
- Unlimited user remote support (business hours)
- User moves, adds, changes
- Change management
User Device Management
- Quick Support – Remote access and management tools
- Advanced anti-malware and ransomware detection
- Automated deployment of Windows updates
- Automated App deployment and updates from our library of 1000+ apps
- Critical Windows and App updates deployed within 2 weeks
- New device on-boarding
- Device fault remediation & warranty management
- Device compliance reporting
OS and App vulnerability scanning & remediationIntune compliance and policy management
Cyber Security & Prevention
- Managed Detection & Response by Cyber Experts (SIEM/SOC)
- Multi-Factor Authentication (MFA)
- Anti-Spam filtering
- Microsoft 365 Backup (Email, Contacts, Calendar, SharePoint, OneDrive)
- Automatic email signatures & marketing
- App Control (black/white-listing)
- Dark Web monitoring & identity theft protection
- Security awareness training
- Cyber Security reporting
Web content filtering & monitoringPassword ManagerMicrosoft 365 & Defender vulnerability scan reportingInternet vulnerability scan reporting (e.g. firewall, server)Cyber Remediation (8 hours per event)
Account & Service Management
- Shared Account & Service Management team
- Assigned Technical Account Manager
- Maintenance of documentation
- Standards alignment reviews
- Site visits included (where available)
Trusted Advisor (a.k.a Virtual CIO/I.T. Manager)
Quarterly Business ReviewsService delivery reportingStrategy, road mapping & budgeting
Premium
User Support
- 24/7 access to the Lucidity Helpdesk
- SLA response time
- Customer Experience Portal (self-service and ticket management, request forms with approvals, app quick launcher, knowledge
- base, training, and more)
- Unlimited user remote support (business hours)
- User moves, adds, changes
- Change management
User Device Management
- Quick Support – Remote access and management tools
- Advanced anti-malware and ransomware detection
- Automated deployment of Windows updates
- Automated App deployment and updates from our library of 1000+ apps
- Critical Windows and App updates deployed within 2 weeks
- New device on-boarding
- Device fault remediation & warranty management
- Device compliance reporting
- OS and App vulnerability scanning & remediation
- Intune compliance and policy management
Cyber Security & Prevention
- Managed Detection & Response by Cyber Experts (SIEM/SOC)
- Multi-Factor Authentication (MFA)
- Anti-Spam filtering
- Microsoft 365 Backup (Email, Contacts, Calendar, SharePoint, OneDrive)
- Automatic email signatures & marketing
- App Control (black/white-listing)
- Dark Web monitoring & identity theft protection
- Security awareness training
- Cyber Security reporting
- Web content filtering & monitoring
- Password Manager
- Microsoft 365 & Defender vulnerability scan reporting
- Internet vulnerability scan reporting (e.g. firewall, server)
- Cyber Remediation (8 hours per event)
Account & Service Management
- Shared Account & Service Management team
- Assigned Technical Account Manager
- Maintenance of documentation
- Standards alignment reviews
- Site visits included (where available)
Trusted Advisor (a.k.a Virtual CIO/I.T. Manager)
- Quarterly Business Reviews
- Service delivery reporting
- Strategy, road mapping & budgeting
How does modernising your server model help with improving security?
Watch our case study video to discover how Bluelab moved from a traditional server model to a modern, secure, and consistent environment with Microsoft Intune – all through Lucidity’s expert solutions.
“Because the IT infrastructure is so sound, due to the work of Lucidity and myself, I can now focus on other more important things than simple IT issues.”
Power Up Your Business with Managed IT Support
Secure, reliable IT services that keep your business running smoothly, so you can focus on what matters most.
Additional Services
Beyond our Managed IT Service Plans, Lucidity offers additional services to strengthen your IT environment, helping your business stay secure, efficient, and ready for growth.
Determine The Best Solution For Your Business With Lucidity
Check out our menu-based solutions and get an instant estimate now, or get in touch to discuss your specific requirements.
What makes Lucidity’s Managed IT Services Different?
Beyond our Managed IT Service Plans, Lucidity offers additional services to strengthen your IT environment, helping your business stay secure, efficient, and ready for growth.
Unlock Reliable IT Solutions Tailored to Your Business
Partner with Lucidity for proactive Managed IT Services, cloud solutions, and expert support. Gain peace of mind knowing your systems are secure, efficient, and future-ready.
Benefits of Working With Lucidity
Partnering with Lucidity means fewer IT headaches and more time to focus on growing your business. Our managed services provide proactive support, strengthen security, reduce potential issues, and ensure your system operates efficiently every day, all with a clear service level commitment and cost-effective pricing.
Moving to Lucidity is easy
1.
Initial meeting
Meet with our friendly team to discuss your business needs and wants.
2.
Model selection
Choose a desktop delivery model – Azure Virtual Desktop or Intune (Physical) Desktop.
3.
Security review
Review your Cyber Security requirements.
4.
Plan selection
Select a Managed IT Services plan from our menu.
5.
Project choices
Select migration and upgrade projects from our menu.
6.
Migration start
Get started with our Professional Services team of consultants who will migrate your business to Lucidity and complete any projects.
7.
Continuous support
Enjoy friendly, secure and evolving Managed IT Services.
Case Studies
Our clients have seen real results from partnering with Lucidity. Explore our case studies and videos to learn more about how we’ve helped businesses across New Zealand improve their IT systems.
Fortis Travel Video Case Study
Explore our partnership with Fortis Travel and see how we’ve empowered their global expansion through Azure Virtual Desktop and Microsoft Intune.
CooneyLeesMorgan Video Case Study
Watch our case study video to see how Azure Virtual Desktop helped revolutionise device management and modernise on-site servers for CooneyLeesMorgan.
Bluelab Video Case Study
Watch our case study video to discover how Bluelab moved from a traditional server model.
Explore the Perfect Plan for Your Business with Lucidity
Browse our range of plans and get an estimate, or contact us to discuss your specific needs, we’re here to find the right solution for you.
Did not find what you are looking for?
Managed IT Services Bundles
Entrust your IT operations to our team of experts, gaining proactive monitoring, infrastructure management, and comprehensive support to keep your business running smoothly.
IT Support Bundles
Receive fast and reliable technical support from our dedicated helpdesk team, ensuring prompt resolution and minimising downtime for your business.
Device Plans
Simplify device management and stay up-to-date with the latest technology trends by leveraging our device plans for procurement, deployment, and lifecycle management.
Cyber Security Plans
Implement a robust cybersecurity strategy tailored to your business, with our comprehensive plans offering proactive monitoring, risk assessments, and incident response.
Infrastructure Plans
Streamline your IT infrastructure with our customised plans, optimising hardware, software, and network components to enhance performance and scalability.
Trusted Advisor (vCIO)
Gain a trusted IT advisor to guide your business strategy and decision-making, with our virtual Chief Information Officer (vCIO) services offering industry insights and technology recommendations.
Frequently asked questions
Managed IT Services with Lucidity means we take care of your business’s tech needs for a simple, predictable cost. Whether you need extra support for your IT team or full-service management, we ensure your systems run smoothly every day.
– request menu pricing here.
Managed IT Services provide proactive, ongoing support—monitoring, preventing issues, and keeping your business running. Traditional IT support is more reactive, focusing on one-off fixes when problems arise.
– request menu pricing here.
A Managed Service Provider (MSP) like Lucidity ensures your IT is secure, up to date, and running smoothly—reducing downtime, improving security, and giving you 24/7 expert support.
– request menu pricing here.
For small to medium-sized businesses in New Zealand, Managed IT Services with Lucidity can:
- Save You Time: We handle your IT, so you can focus on growing your business.
- Reduce Costs: Avoid the expense of a full in-house IT team with a simple, predictable monthly fee.
- Prevent Downtime: We monitor your systems 24/7 and fix issues before they cause disruptions.
- Improve Security: Protect your business from cyber threats with updates, antivirus, and backups.
- Access Expert Support: Get help from experienced, local IT specialists whenever you need it.
- Scale as You Grow: Easily adjust your IT services as your business evolves.
With Lucidity, you get reliable IT support and peace of mind, so you can get on with running your business.
– request menu pricing here.
Managed IT Services help strengthen your business’s cybersecurity by keeping your systems safe and secure, day in and day out. At Lucidity, we:
- Monitor Your Systems 24/7: Spotting and responding to threats before they cause harm.
- Keep Software and Security Up to Date: Regular updates, patches, and antivirus protection to close any security gaps.
- Protect Your Data: Secure backups and recovery plans to safeguard your information if something goes wrong.
- Control Access: Ensuring only the right people can get into your systems.
- Provide Expert Support: Our team is always here to offer advice and help keep your business protected.
We make cybersecurity simple, so you can focus on growing your business with peace of mind.
– request menu pricing here.
Lucidity’s Managed IT Services cover everything you need to keep your business running smoothly and securely. Our plans typically include:
- 24/7 Monitoring & Maintenance: We keep an eye on your systems around the clock to catch issues early.
- Helpdesk Support: Friendly, local experts ready to help when you need it.
- Security Protection: Antivirus, updates, and system patches to keep your business safe.
- Cloud Services & Microsoft 365: Access to cloud desktops, email, and apps to keep your team connected.
- Data Backup & Recovery: Secure backups so your data is protected and easily recoverable.
- IT Advice & Planning: Ongoing guidance to ensure your IT supports your business goals.
With Lucidity, our Managed IT Services are designed to give you peace of mind – so you can focus on growing your business.
– request menu pricing here.
Yes, absolutely. Lucidity’s Managed IT Services are designed to be flexible. We offer a range of plans, and you can tailor the level of support to match your business needs, whether you’re a small team needing reliable day-to-day help, or a growing business looking for more hands-on, around-the-clock support. We’ll work with you to find the right fit, ensuring your IT works the way you need it to.
– request menu pricing here.
No, you stay in control. Lucidity manages your IT while giving you full access and decision-making power.
– request menu pricing here.
How Do I Transition from My Current IT Setup to Lucidity’s Managed IT Services?
– request menu pricing here.
Lucidity’s Managed IT Services take the stress out of managing your technology, helping your business run more smoothly every day. We proactively monitor your systems to prevent problems before they happen, keep your software and security up to date, and provide fast, friendly support whenever you need it. This reduces downtime, keeps your team productive, and lets you focus on growing your business – all while knowing your IT is in safe hands.
– request menu pricing here.
